B2

Negociar um teste de trabalho híbrido

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Negociar um teste de trabalho híbrido · B2. Escolha a próxima ação que a pessoa se compromete a realizar.

Ouça a conversa completa e responda com base nos acordos, explicações e ressalvas.

8 questões
Salve para encontrar em Minha coleção.
Negotiating a hybrid-work trial — context illustration
Compreensão oralB2

Negotiating a hybrid-work trial

Ouça a conversa completa e responda com base nos acordos, explicações e ressalvas.

Um pouco de clareza

Propostas e compromissos

Escolha a próxima ação que a pessoa se compromete a realizar.

“We could test it in autumn.” does not mean “The autumn trial is confirmed.”

Concordância com ressalvas e prioridades

Relacione o apoio expresso com as ressalvas da pessoa.

“The idea has value, although the costs need checking.”

Evidências e explicações alternativas

Outro fator pode explicar o resultado; o dado isolado não prova a causa proposta.

“Sales rose in a holiday week; the new display may not be the only cause.”

Material de estudo
Negotiating a hybrid-work trial — context illustration
Compreensão oralB2

Negotiating a hybrid-work trial

Ouça a conversa completa e responda com base nos acordos, explicações e ressalvas.

0/8
Questões
01 / 8D01Salve para encontrar em Minha coleção.

Negotiating a hybrid-work trial

What is Daniel’s main reservation about home working?

Sua resposta
1 / 8

Seu caminho de aprendizagem

01
Etapa 1 · Aquecimento

Aquecimento

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02
Etapa 2 · Praticar a habilidade

Propostas e compromissos

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Escolha a próxima ação que a pessoa se compromete a realizar.

“We could test it in autumn.” does not mean “The autumn trial is confirmed.”
03
Etapa 3 · Praticar a habilidade

Evidências e explicações alternativas

0/3

Outro fator pode explicar o resultado; o dado isolado não prova a causa proposta.

“Sales rose in a holiday week; the new display may not be the only cause.”
04
Etapa 4 · Prática relacionada

Prática relacionada

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05
Etapa 5 · Desafio do texto

Desafio do texto

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Revisões desta unidade

Transforme erros em aprendizado.

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Mapa da aula

Negociar um teste de trabalho híbrido

B2
Negotiating a hybrid-work trial

Pontos da aula

01

Propostas e compromissos

Escolha a próxima ação que a pessoa se compromete a realizar.

“We could test it in autumn.” does not mean “The autumn trial is confirmed.”
02

Concordância com ressalvas e prioridades

Relacione o apoio expresso com as ressalvas da pessoa.

“The idea has value, although the costs need checking.”
03

Evidências e explicações alternativas

Outro fator pode explicar o resultado; o dado isolado não prova a causa proposta.

“Sales rose in a holiday week; the new display may not be the only cause.”

Perguntas e respostas

Abrir uma resposta registra ajuda para essa questão.

D01 · Aquecimento

Negotiating a hybrid-work trial

What is Daniel’s main reservation about home working?

  1. The team may find the proposed performance measures too demanding.
  2. The arrangement might weaken informal contact between colleagues.
  3. Maintaining quick access to support for customers.
  4. Employees might not work hard enough at home.
Resposta e explicação
Maintaining quick access to support for customers.

Evidência: “I'm open to a trial. My concern isn't whether people work hard at home. It's whether customers can still reach someone when they need a quick answer.” Relacione o apoio expresso com as ressalvas da pessoa. Resposta sustentada: “Maintaining quick access to support for customers.”

D02 · Aquecimento

Negotiating a hybrid-work trial

Why does Daniel question the first rota suggestion?

  1. The office duty might fall unfairly on the same person.
  2. The plan does not say which customer requests should take priority.
  3. The team would have too little notice of their home days.
  4. Weekly rotation would make the duty less fair.
Resposta e explicação
The office duty might fall unfairly on the same person.

Evidência: “That might help. But it wouldn't be fair if the same person always had to stay in the office while everyone else chose their home days.” A explicação indica o motivo dessa escolha. Resposta sustentada: “The office duty might fall unfairly on the same person.”

P01 · Praticar a habilidade

Negotiating a hybrid-work trial

Which condition applies to answering the support line remotely?

  1. The person must be physically in the office for that shift.
  2. The person must first swap a home day with a colleague.
  3. The person must have completed the monthly training online.
  4. The connection must be reliable.
Resposta e explicação
The connection must be reliable.

Evidência: “Then let's rotate that duty weekly. The support line can be answered remotely, provided the connection is reliable.” A ação depende da condição indicada. Resposta sustentada: “The connection must be reliable.”

P02 · Praticar a habilidade

Negotiating a hybrid-work trial

Why do they reject email totals as a main measure of success?

  1. The team has no comparable email figures from the previous month.
  2. Email figures would make response times unnecessary.
  3. Message counts reveal little about useful work.
  4. The team wants to assess customer satisfaction without measuring completed work.
Resposta e explicação
Message counts reveal little about useful work.

Evidência: “All right. There's also the question of how we judge the trial. Counting how many emails people send would tell us very little about useful work.” A objeção é se a medida representa resultados úteis. Resposta sustentada: “Message counts reveal little about useful work.”

P03 · Praticar a habilidade

Negotiating a hybrid-work trial

Why should they record the workload during the trial?

  1. A quieter month could make the trial look better than it is.
  2. They expect the new arrangement itself to reduce customer demand.
  3. They need to replace customer feedback with a numerical measure.
  4. They want to allocate home days according to individual task totals.
Resposta e explicação
A quieter month could make the trial look better than it is.

Evidência: “Yes, although we should record the workload too. Otherwise a quiet month could make the new arrangement appear more effective than it really is.” Outro fator pode explicar o resultado; o dado isolado não prova a causa proposta. Resposta sustentada: “A quieter month could make the trial look better than it is.”

P04 · Praticar a habilidade

Negotiating a hybrid-work trial

What would a positive six-week review mean?

  1. The monthly training day could then move online.
  2. The arrangement would become permanent at the end of the review.
  3. It could support a further decision, without guaranteeing permanence.
  4. Only response times would need to be considered before continuing.
Resposta e explicação
It could support a further decision, without guaranteeing permanence.

Evidência: “For an initial decision, perhaps. But we shouldn't promise a permanent arrangement on the strength of such a short trial.” “So we review the evidence after six weeks and either extend it, change it, or stop it. No automatic approval.” Preserve a ressalva; não se trata de uma garantia absoluta. Resposta sustentada: “It could support a further decision, without guaranteeing permanence.”

R01 · Prática relacionada

Negotiating a hybrid-work trial

What does Priya agree to circulate now?

  1. An invitation to replace all in-person training.
  2. A confirmed start date approved by everyone.
  3. A draft rota and proposed measures.
  4. A notice that the new permanent policy has started.
Resposta e explicação
A draft rota and proposed measures.

Evidência: “That's reasonable. I'll circulate a draft rota and the proposed measures, rather than tell everyone the policy has already changed.” Escolha a próxima ação que a pessoa se compromete a realizar. Resposta sustentada: “A draft rota and proposed measures.”

X01 · Desafio do texto

Negotiating a hybrid-work trial

What is Daniel’s overall position at the end?

  1. Support only if all staff stay in the office.
  2. Conditional support, with coverage and evidence still to be checked.
  3. Approval of a permanent change with no further conditions.
  4. Rejection of any form of home working.
Resposta e explicação
Conditional support, with coverage and evidence still to be checked.

Evidência: “I'm open to a trial. My concern isn't whether people work hard at home. It's whether customers can still reach someone when they need a quick answer.” “For an initial decision, perhaps. But we shouldn't promise a permanent arrangement on the strength of such a short trial.” “Thanks. Once we've checked that every support shift is covered, we can confirm a start date. Next month is still possible, but it isn't settled.” Relacione o apoio expresso com as ressalvas da pessoa. Resposta sustentada: “Conditional support, with coverage and evidence still to be checked.”