A workplace email · B1. Use the reason actually given; a plausible reason from outside the text is not enough. Keep the requested person, time, place or amount attached to the correct event.
Read the original English material and answer with evidence. The level is an editorial guide, not a certified result.
Read the original English material and answer with evidence. The level is an editorial guide, not a certified result.
Subject: Preparing for the booking system change Dear team, We will begin using the new booking system on Monday, 6 July. Although the supplier has tested the main functions, we should not assume every unusual request will work perfectly from the first morning. Please keep the paper booking diary until the end of July. It is a backup, not a second place where all bookings must be copied. On Friday afternoon, the reception desk will close at four rather than five so that the final data transfer can take place. Telephone calls will still be answered by the customer support team. If a customer wants to change a booking during that hour, take a message and tell them we will call back on Monday. Do not promise that the change has already been made. Training sessions are available on Tuesday and Thursday at lunchtime. Staff only need to attend one session, and both will cover the same material. Anyone unable to attend should email me by Wednesday; I can arrange a short individual demonstration. Please report problems using the shared form, including the booking number and what happened. General comments such as “it is broken” make it difficult to investigate. We will review the reports after the first week before deciding whether further training is necessary. Thanks, Priya
Use the reason actually given; a plausible reason from outside the text is not enough. Keep the stated condition or permission; a rule does not prove that an event happened. Keep the requested person, time, place or amount attached to the correct event.
We meet inside because it is raining.
Look for evaluations and reservations; do not turn a positive fact into unconditional approval. Keep the requested person, time, place or amount attached to the correct event.
The writer likes the idea but asks for one change.
Read the original English material and answer with evidence. The level is an editorial guide, not a certified result.
Subject: Preparing for the booking system change Dear team, We will begin using the new booking system on Monday, 6 July. Although the supplier has tested the main functions, we should not assume every unusual request will work perfectly from the first morning. Please keep the paper booking diary until the end of July. It is a backup, not a second place where all bookings must be copied. On Friday afternoon, the reception desk will close at four rather than five so that the final data transfer can take place. Telephone calls will still be answered by the customer support team. If a customer wants to change a booking during that hour, take a message and tell them we will call back on Monday. Do not promise that the change has already been made. Training sessions are available on Tuesday and Thursday at lunchtime. Staff only need to attend one session, and both will cover the same material. Anyone unable to attend should email me by Wednesday; I can arrange a short individual demonstration. Please report problems using the shared form, including the booking number and what happened. General comments such as “it is broken” make it difficult to investigate. We will review the reports after the first week before deciding whether further training is necessary. Thanks, Priya
A careful handover
Use the reason actually given; a plausible reason from outside the text is not enough. Keep the requested person, time, place or amount attached to the correct event.
We meet inside because it is raining.Look for evaluations and reservations; do not turn a positive fact into unconditional approval. Keep the requested person, time, place or amount attached to the correct event.
The writer likes the idea but asks for one change.Keep your first attempt, check the evidence and try another question. A follow-up on the same material does not prove transfer to a new text.
No practice notes yet. Try a short warm-up.
Use the reason actually given; a plausible reason from outside the text is not enough. Keep the stated condition or permission; a rule does not prove that an event happened. Keep the requested person, time, place or amount attached to the correct event.
We meet inside because it is raining.Look for evaluations and reservations; do not turn a positive fact into unconditional approval. Keep the requested person, time, place or amount attached to the correct event.
The writer likes the idea but asks for one change.Opening an answer records help for that question.
A careful handover
Answer: “As a backup during the change.”. Evidence: “It is a backup, not a second place where all bookings must be copied.”. Check “To copy every digital booking.”: This says the opposite of the relevant detail. Check “To replace the new system permanently.”: This makes the statement wider or stronger than the text allows.
A careful handover
Answer: “For the final data transfer.”. Evidence: “so that the final data transfer can take place.”. Check “So staff can attend the lunchtime training session.”: This mixes up the time of this event with another time. Evidence: “Training sessions are available on Tuesday and Thursday at lunchtime.”. Check “Because all calls stop at four.”: This says the opposite of the relevant detail. Evidence: “Telephone calls will still be answered by the customer support team.”.
A careful handover
Answer: “One.”. Evidence: “Staff only need to attend one session, and both will cover the same material.”. Check “Both.”: This makes the statement wider or stronger than the text allows. Check “One group session plus an individual demonstration.”: This makes the statement wider or stronger than the text allows. Evidence: “Anyone unable to attend should email me by Wednesday”.
A careful handover
Answer: “Practical and cautious.”. Evidence: “we should not assume every unusual request will work perfectly”. Check “Certain that no problems can occur.”: This says the opposite of the relevant detail. Check “Confident that testing has covered every unusual request.”: This says the opposite of the relevant detail.
A careful handover
Answer: “The customer support team.”. Evidence: “Telephone calls will still be answered by the customer support team.”. Check “The supplier transferring the data.”: This gives the action or role to the wrong person or group. Check “The receptionist at the closed desk.”: This gives the action or role to the wrong person or group.
A careful handover
Answer: “They will receive a call back on Monday.”. Evidence: “tell them we will call back on Monday.”. Check “The change is already complete.”: This says the opposite of the relevant detail. Check “The request can be confirmed because the supplier tested the system.”: This makes the statement wider or stronger than the text allows. Evidence: “we should not assume every unusual request will work perfectly”.
A careful handover
Answer: “Booking 42: the date changed, but the confirmation kept the old date.”. Evidence: “including the booking number and what happened.”. Check “Booking 42: it is broken.”: This gives the booking number, but not the specific event or error. Explain what happened instead of saying only broken or better. Check “The confirmation retained the old date.”: This describes the confirmation error, but omits the booking number needed to locate it.
A careful handover
Answer: “After reviewing the first week’s reports.”. Evidence: “review the reports after the first week before deciding whether further training is necessary.”. Check “As soon as the supplier finishes its own tests.”: This changes the order of the actions. Check “At the end of July, when the paper diary can be removed.”: This mixes up the time of this event with another time. Evidence: “Please keep the paper booking diary until the end of July.”.