Répondre à la consigne
Traite tous les points demandés en tenant compte du destinataire et du but. Le modèle est une possibilité, pas la seule bonne réponse.
The invitation states what, when and where, then asks for a reply.
B1
Un courriel concernant un problème
À propos de cette leçon
Un courriel concernant un problème · B1. Traite tous les points demandés en tenant compte du destinataire et du but. Le modèle est une possibilité, pas la seule bonne réponse.
Rédige ta réponse avant de consulter le modèle. Utilise la liste propre à la tâche pour la relire. Les productions ne sont pas automatiquement notées justes ou fausses.
La rédaction se relit à l’aide des critères. Cette version n’attribue pas de note et ne certifie pas votre niveau.
4 questions
Retrouvez-le dans Ma collection après enregistrement.
Read each task, draft your own text, then compare the model and checklist. Models are not unique answer keys.
Quelques repères
Organiser le message
Présente les idées dans un ordre utile. Utilise des phrases et, selon la tâche, des paragraphes et des liens. N’ajoute pas de connecteur sans relation réelle.
I give the time first. Then I explain how to get there.
Vérifier la clarté et la langue
Vérifie verbes, accords, orthographe et ponctuation. Utilise des mots que tu comprends et clarifie les passages ambigus.
She works on Monday. We work on Tuesday.
Support de cours
Read each task, draft your own text, then compare the model and checklist. Models are not unique answer keys.
01 / 4P01Retrouvez-le dans Ma collection après enregistrement.
You ordered a desk lamp online. It arrived three days late, and its switch is broken. You need a working lamp for study next week. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to customer services. Give the order details, explain both problems and their effect, request a practical solution, and say when you need a reply.
Votre parcours
01
Étape 1 · Développer la compétence
0/2Répondre à la consigne
Traite tous les points demandés en tenant compte du destinataire et du but. Le modèle est une possibilité, pas la seule bonne réponse.
The invitation states what, when and where, then asks for a reply.02
Étape 2 · Développer la compétence
0/1Organiser le message
Présente les idées dans un ordre utile. Utilise des phrases et, selon la tâche, des paragraphes et des liens. N’ajoute pas de connecteur sans relation réelle.
I give the time first. Then I explain how to get there.03
Étape 3 · Développer la compétence
0/1Vérifier la clarté et la langue
Vérifie verbes, accords, orthographe et ponctuation. Utilise des mots que tu comprends et clarifie les passages ambigus.
She works on Monday. We work on Tuesday.Expression écrite
La rédaction se relit à l’aide des critères. Cette version n’attribue pas de note et ne certifie pas votre niveau.
Aucun texte enregistré pour le moment. Commence un exercice pour retrouver ton brouillon ici.
Carte de la leçon
B1Un courriel concernant un problème
Points de la leçon
Répondre à la consigne
Traite tous les points demandés en tenant compte du destinataire et du but. Le modèle est une possibilité, pas la seule bonne réponse.
The invitation states what, when and where, then asks for a reply.Organiser le message
Présente les idées dans un ordre utile. Utilise des phrases et, selon la tâche, des paragraphes et des liens. N’ajoute pas de connecteur sans relation réelle.
I give the time first. Then I explain how to get there.Vérifier la clarté et la langue
Vérifie verbes, accords, orthographe et ponctuation. Utilise des mots que tu comprends et clarifie les passages ambigus.
She works on Monday. We work on Tuesday.Questions et réponses
Ouvrir une réponse enregistre une aide pour cette question.
You ordered a desk lamp online. It arrived three days late, and its switch is broken. You need a working lamp for study next week. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to customer services. Give the order details, explain both problems and their effect, request a practical solution, and say when you need a reply.
Réponse et explication
Dear Customer Services,
I am writing about order L482, a desk lamp I bought from your website last Monday. Your confirmation said it would arrive on Thursday, but it did not reach me until Sunday.
Unfortunately, the switch is also broken, so the lamp cannot be used. I have checked it with another socket and followed the instructions, but it still does not turn on.
I need a working lamp for an evening study course that starts next week.
Could you send a replacement and arrange collection of the damaged item? I can provide photographs and the delivery receipt if these would help. Please let me know by Wednesday whether a replacement can arrive before the course begins. If that is not possible, I would prefer a refund.
Kind regards,
Daniel Reed
I am writing about order L482, a desk lamp I bought from your website last Monday. Your confirmation said it would arrive on Thursday, but it did not reach me until Sunday.
Unfortunately, the switch is also broken, so the lamp cannot be used. I have checked it with another socket and followed the instructions, but it still does not turn on.
I need a working lamp for an evening study course that starts next week.
Could you send a replacement and arrange collection of the damaged item? I can provide photographs and the delivery receipt if these would help. Please let me know by Wednesday whether a replacement can arrive before the course begins. If that is not possible, I would prefer a refund.
Kind regards,
Daniel Reed
Un modèle possible, pas un corrigé unique. Autoévaluation: Le lecteur retrouve-t-il tous les points demandés : détails de commande, deux problèmes, effet, solution et délai ? Organisation: Précise le problème et ses effets, puis présente la solution ou l’accord comme une étape claire. “I am writing about order L482” → “Could you send a replacement”. Langue: “Could you send a replacement and arrange collection of the damaged item?” La question formule une demande ou suggestion précise, sans garantir l’accord du lecteur. D’autres formulations et structures peuvent convenir. Respecte les faits fournis. Il s’agit d’une autoévaluation, pas d’une note automatique de langue.
A shared study room has become noisy during exam preparation. You want to raise the problem politely with the room organiser. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words. Describe specific occasions, explain the effect on study, acknowledge other users, and suggest two workable changes.
Réponse et explication
Dear Ms Palmer,
I am writing about noise in the shared study room. On Tuesday and Thursday evening, several visitors held group discussions beside the desks while other people were revising.
I understand that they also need a place to work, and I do not want the room to become unfriendly. However, it was difficult to concentrate on reading, and one student left before finishing her work.
Could we reserve one side of the room for quiet individual study during the exam period? It might also help to put a booking sheet near the smaller meeting room, so groups know when they can use it. These changes would give everyone a clearer idea of what to expect. I would be happy to help make the signs if you agree.
Best wishes,
Sara Malik
I am writing about noise in the shared study room. On Tuesday and Thursday evening, several visitors held group discussions beside the desks while other people were revising.
I understand that they also need a place to work, and I do not want the room to become unfriendly. However, it was difficult to concentrate on reading, and one student left before finishing her work.
Could we reserve one side of the room for quiet individual study during the exam period? It might also help to put a booking sheet near the smaller meeting room, so groups know when they can use it. These changes would give everyone a clearer idea of what to expect. I would be happy to help make the signs if you agree.
Best wishes,
Sara Malik
Un modèle possible, pas un corrigé unique. Autoévaluation: Le lecteur retrouve-t-il tous les points demandés : exemples précis, effet sur l’étude, autres usagers et deux changements ? Organisation: Précise le problème et ses effets, puis présente la solution ou l’accord comme une étape claire. “On Tuesday and Thursday” → “Could we reserve one side”. Langue: “Could we reserve one side of the room for quiet individual study during the exam period?” La question formule une demande ou suggestion précise, sans garantir l’accord du lecteur. D’autres formulations et structures peuvent convenir. Respecte les faits fournis. Il s’agit d’une autoévaluation, pas d’une note automatique de langue.
You registered for a weekend photography course, but the advertised practical session was replaced by a second classroom lecture without warning. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to the course organiser. Explain what you expected, describe what happened, say why it mattered, and ask for a reasonable remedy.
Réponse et explication
Dear Course Organiser,
I attended your photography course last weekend and enjoyed the teacher’s clear explanations. However, I was disappointed that the outdoor practical session described on your website did not take place. Instead, we had another classroom lecture, and nobody explained the change until we arrived.
I joined mainly because I wanted advice while using my own camera outside. Reading about camera settings is useful, but it does not replace the chance to practise with a teacher nearby. I understand that plans sometimes have to change, especially if there is bad weather.
Could you arrange an additional practical session for our group at no extra cost? Alternatively, I would appreciate a credit towards a future workshop that includes supervised practice. Please let me know which option you can offer.
Kind regards,
Luca Evans
I attended your photography course last weekend and enjoyed the teacher’s clear explanations. However, I was disappointed that the outdoor practical session described on your website did not take place. Instead, we had another classroom lecture, and nobody explained the change until we arrived.
I joined mainly because I wanted advice while using my own camera outside. Reading about camera settings is useful, but it does not replace the chance to practise with a teacher nearby. I understand that plans sometimes have to change, especially if there is bad weather.
Could you arrange an additional practical session for our group at no extra cost? Alternatively, I would appreciate a credit towards a future workshop that includes supervised practice. Please let me know which option you can offer.
Kind regards,
Luca Evans
Un modèle possible, pas un corrigé unique. Autoévaluation: Le lecteur retrouve-t-il tous les points demandés : attente, déroulement réel, importance et réparation ? Organisation: Précise le problème et ses effets, puis présente la solution ou l’accord comme une étape claire. “the outdoor practical session” → “Could you arrange an additional practical session”. Langue: “Could you arrange an additional practical session for our group at no extra cost?” La question formule une demande ou suggestion précise, sans garantir l’accord du lecteur. D’autres formulations et structures peuvent convenir. Respecte les faits fournis. Il s’agit d’une autoévaluation, pas d’une note automatique de langue.
Your neighbour plays music loudly late at night. You have a friendly relationship and want to solve the problem without an argument. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to your neighbour. Explain the problem with examples, describe its effect, recognise their needs, and propose a polite agreement.
Réponse et explication
Hi Ben,
I hope you are well. I wanted to mention something about the music from your flat. On the last two Friday nights, I could still hear it clearly in my bedroom after midnight, even with the windows closed.
I start work early on Saturdays, so I have been finding it difficult to get enough sleep.
I know you enjoy having friends over, and I do not expect complete silence in the building.
Would you be able to turn the speakers down after ten thirty or move them away from our shared wall? If you are planning a special party, a short message beforehand would also help me make arrangements. I am sure we can find something that works for both of us.
Thanks for understanding,
Maya
I hope you are well. I wanted to mention something about the music from your flat. On the last two Friday nights, I could still hear it clearly in my bedroom after midnight, even with the windows closed.
I start work early on Saturdays, so I have been finding it difficult to get enough sleep.
I know you enjoy having friends over, and I do not expect complete silence in the building.
Would you be able to turn the speakers down after ten thirty or move them away from our shared wall? If you are planning a special party, a short message beforehand would also help me make arrangements. I am sure we can find something that works for both of us.
Thanks for understanding,
Maya
Un modèle possible, pas un corrigé unique. Autoévaluation: Le lecteur retrouve-t-il tous les points demandés : exemples, effet personnel, besoins du voisin et accord ? Organisation: Précise le problème et ses effets, puis présente la solution ou l’accord comme une étape claire. “On the last two Friday nights” → “Would you be able to”. Langue: “Would you be able to turn the speakers down after ten thirty or move them away from our shared wall?” La question formule une demande ou suggestion précise, sans garantir l’accord du lecteur. D’autres formulations et structures peuvent convenir. Respecte les faits fournis. Il s’agit d’une autoévaluation, pas d’une note automatique de langue.