Atender à proposta
Inclua todos os pontos solicitados e considere leitor e finalidade. O modelo é uma possibilidade, não a única resposta correta.
The invitation states what, when and where, then asks for a reply.
B1
Um e-mail sobre um problema
Sobre esta lição
Um e-mail sobre um problema · B1. Inclua todos os pontos solicitados e considere leitor e finalidade. O modelo é uma possibilidade, não a única resposta correta.
Escreva sua resposta antes de ver o modelo. Revise com a lista específica da tarefa. Não há avaliação automática de certo ou errado.
A escrita é revisada por você. Esta versão não atribui nota de idioma nem certifica seu nível.
4 questões
Salve para encontrar em Minha coleção.
EscritaB1
An email about a problem
Escreva sua resposta antes de ver o modelo. Revise com a lista específica da tarefa. Não há avaliação automática de certo ou errado.
Read each task, draft your own text, then compare the model and checklist. Models are not unique answer keys.
Um pouco de clareza
Organizar a mensagem
Ordene as ideias de forma útil. Use frases e, quando necessário, parágrafos e conexões. Não acrescente conectores sem uma relação real.
I give the time first. Then I explain how to get there.
Revisar clareza e linguagem
Confira verbos, concordância, ortografia e pontuação. Use palavras que você entende e esclareça o que o leitor possa interpretar mal.
She works on Monday. We work on Tuesday.
Material de estudo
EscritaB1
An email about a problem
Escreva sua resposta antes de ver o modelo. Revise com a lista específica da tarefa. Não há avaliação automática de certo ou errado.
Read each task, draft your own text, then compare the model and checklist. Models are not unique answer keys.
01 / 4P01Salve para encontrar em Minha coleção.
You ordered a desk lamp online. It arrived three days late, and its switch is broken. You need a working lamp for study next week. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to customer services. Give the order details, explain both problems and their effect, request a practical solution, and say when you need a reply.
Seu caminho de aprendizagem
01
Etapa 1 · Praticar a habilidade
0/2Atender à proposta
Inclua todos os pontos solicitados e considere leitor e finalidade. O modelo é uma possibilidade, não a única resposta correta.
The invitation states what, when and where, then asks for a reply.02
Etapa 2 · Praticar a habilidade
0/1Organizar a mensagem
Ordene as ideias de forma útil. Use frases e, quando necessário, parágrafos e conexões. Não acrescente conectores sem uma relação real.
I give the time first. Then I explain how to get there.03
Etapa 3 · Praticar a habilidade
0/1Revisar clareza e linguagem
Confira verbos, concordância, ortografia e pontuação. Use palavras que você entende e esclareça o que o leitor possa interpretar mal.
She works on Monday. We work on Tuesday.Escrita
A escrita é revisada por você. Esta versão não atribui nota de idioma nem certifica seu nível.
Nenhum texto salvo ainda. Comece uma tarefa e seu rascunho aparecerá aqui.
Mapa da aula
B1Um e-mail sobre um problema
Pontos da aula
Atender à proposta
Inclua todos os pontos solicitados e considere leitor e finalidade. O modelo é uma possibilidade, não a única resposta correta.
The invitation states what, when and where, then asks for a reply.Organizar a mensagem
Ordene as ideias de forma útil. Use frases e, quando necessário, parágrafos e conexões. Não acrescente conectores sem uma relação real.
I give the time first. Then I explain how to get there.Revisar clareza e linguagem
Confira verbos, concordância, ortografia e pontuação. Use palavras que você entende e esclareça o que o leitor possa interpretar mal.
She works on Monday. We work on Tuesday.Perguntas e respostas
Abrir uma resposta registra ajuda para essa questão.
You ordered a desk lamp online. It arrived three days late, and its switch is broken. You need a working lamp for study next week. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to customer services. Give the order details, explain both problems and their effect, request a practical solution, and say when you need a reply.
Resposta e explicação
Dear Customer Services,
I am writing about order L482, a desk lamp I bought from your website last Monday. Your confirmation said it would arrive on Thursday, but it did not reach me until Sunday.
Unfortunately, the switch is also broken, so the lamp cannot be used. I have checked it with another socket and followed the instructions, but it still does not turn on.
I need a working lamp for an evening study course that starts next week.
Could you send a replacement and arrange collection of the damaged item? I can provide photographs and the delivery receipt if these would help. Please let me know by Wednesday whether a replacement can arrive before the course begins. If that is not possible, I would prefer a refund.
Kind regards,
Daniel Reed
I am writing about order L482, a desk lamp I bought from your website last Monday. Your confirmation said it would arrive on Thursday, but it did not reach me until Sunday.
Unfortunately, the switch is also broken, so the lamp cannot be used. I have checked it with another socket and followed the instructions, but it still does not turn on.
I need a working lamp for an evening study course that starts next week.
Could you send a replacement and arrange collection of the damaged item? I can provide photographs and the delivery receipt if these would help. Please let me know by Wednesday whether a replacement can arrive before the course begins. If that is not possible, I would prefer a refund.
Kind regards,
Daniel Reed
Um modelo possível, não um gabarito único. Autoavaliação: O leitor encontra todos os pontos pedidos: dados do pedido, dois problemas, efeito, solução e prazo? Organização: Dê detalhes concretos do problema e seus efeitos; apresente a solução ou o acordo como um próximo passo claro. “I am writing about order L482” → “Could you send a replacement”. Linguagem: “Could you send a replacement and arrange collection of the damaged item?” A pergunta faz um pedido ou sugestão específico; não garante a concordância do leitor. Outras palavras e estruturas podem atender à proposta. Preserve os fatos fornecidos. Esta é uma autoavaliação, não uma nota automática de linguagem.
A shared study room has become noisy during exam preparation. You want to raise the problem politely with the room organiser. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words. Describe specific occasions, explain the effect on study, acknowledge other users, and suggest two workable changes.
Resposta e explicação
Dear Ms Palmer,
I am writing about noise in the shared study room. On Tuesday and Thursday evening, several visitors held group discussions beside the desks while other people were revising.
I understand that they also need a place to work, and I do not want the room to become unfriendly. However, it was difficult to concentrate on reading, and one student left before finishing her work.
Could we reserve one side of the room for quiet individual study during the exam period? It might also help to put a booking sheet near the smaller meeting room, so groups know when they can use it. These changes would give everyone a clearer idea of what to expect. I would be happy to help make the signs if you agree.
Best wishes,
Sara Malik
I am writing about noise in the shared study room. On Tuesday and Thursday evening, several visitors held group discussions beside the desks while other people were revising.
I understand that they also need a place to work, and I do not want the room to become unfriendly. However, it was difficult to concentrate on reading, and one student left before finishing her work.
Could we reserve one side of the room for quiet individual study during the exam period? It might also help to put a booking sheet near the smaller meeting room, so groups know when they can use it. These changes would give everyone a clearer idea of what to expect. I would be happy to help make the signs if you agree.
Best wishes,
Sara Malik
Um modelo possível, não um gabarito único. Autoavaliação: O leitor encontra todos os pontos pedidos: exemplos específicos, efeito no estudo, outros usuários e duas mudanças? Organização: Dê detalhes concretos do problema e seus efeitos; apresente a solução ou o acordo como um próximo passo claro. “On Tuesday and Thursday” → “Could we reserve one side”. Linguagem: “Could we reserve one side of the room for quiet individual study during the exam period?” A pergunta faz um pedido ou sugestão específico; não garante a concordância do leitor. Outras palavras e estruturas podem atender à proposta. Preserve os fatos fornecidos. Esta é uma autoavaliação, não uma nota automática de linguagem.
You registered for a weekend photography course, but the advertised practical session was replaced by a second classroom lecture without warning. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to the course organiser. Explain what you expected, describe what happened, say why it mattered, and ask for a reasonable remedy.
Resposta e explicação
Dear Course Organiser,
I attended your photography course last weekend and enjoyed the teacher’s clear explanations. However, I was disappointed that the outdoor practical session described on your website did not take place. Instead, we had another classroom lecture, and nobody explained the change until we arrived.
I joined mainly because I wanted advice while using my own camera outside. Reading about camera settings is useful, but it does not replace the chance to practise with a teacher nearby. I understand that plans sometimes have to change, especially if there is bad weather.
Could you arrange an additional practical session for our group at no extra cost? Alternatively, I would appreciate a credit towards a future workshop that includes supervised practice. Please let me know which option you can offer.
Kind regards,
Luca Evans
I attended your photography course last weekend and enjoyed the teacher’s clear explanations. However, I was disappointed that the outdoor practical session described on your website did not take place. Instead, we had another classroom lecture, and nobody explained the change until we arrived.
I joined mainly because I wanted advice while using my own camera outside. Reading about camera settings is useful, but it does not replace the chance to practise with a teacher nearby. I understand that plans sometimes have to change, especially if there is bad weather.
Could you arrange an additional practical session for our group at no extra cost? Alternatively, I would appreciate a credit towards a future workshop that includes supervised practice. Please let me know which option you can offer.
Kind regards,
Luca Evans
Um modelo possível, não um gabarito único. Autoavaliação: O leitor encontra todos os pontos pedidos: expectativa, o ocorrido, importância e solução? Organização: Dê detalhes concretos do problema e seus efeitos; apresente a solução ou o acordo como um próximo passo claro. “the outdoor practical session” → “Could you arrange an additional practical session”. Linguagem: “Could you arrange an additional practical session for our group at no extra cost?” A pergunta faz um pedido ou sugestão específico; não garante a concordância do leitor. Outras palavras e estruturas podem atender à proposta. Preserve os fatos fornecidos. Esta é uma autoavaliação, não uma nota automática de linguagem.
Your neighbour plays music loudly late at night. You have a friendly relationship and want to solve the problem without an argument. You may invent personal details; keep any facts supplied in this task.
Write 120–150 words to your neighbour. Explain the problem with examples, describe its effect, recognise their needs, and propose a polite agreement.
Resposta e explicação
Hi Ben,
I hope you are well. I wanted to mention something about the music from your flat. On the last two Friday nights, I could still hear it clearly in my bedroom after midnight, even with the windows closed.
I start work early on Saturdays, so I have been finding it difficult to get enough sleep.
I know you enjoy having friends over, and I do not expect complete silence in the building.
Would you be able to turn the speakers down after ten thirty or move them away from our shared wall? If you are planning a special party, a short message beforehand would also help me make arrangements. I am sure we can find something that works for both of us.
Thanks for understanding,
Maya
I hope you are well. I wanted to mention something about the music from your flat. On the last two Friday nights, I could still hear it clearly in my bedroom after midnight, even with the windows closed.
I start work early on Saturdays, so I have been finding it difficult to get enough sleep.
I know you enjoy having friends over, and I do not expect complete silence in the building.
Would you be able to turn the speakers down after ten thirty or move them away from our shared wall? If you are planning a special party, a short message beforehand would also help me make arrangements. I am sure we can find something that works for both of us.
Thanks for understanding,
Maya
Um modelo possível, não um gabarito único. Autoavaliação: O leitor encontra todos os pontos pedidos: exemplos, efeito pessoal, necessidades do vizinho e acordo? Organização: Dê detalhes concretos do problema e seus efeitos; apresente a solução ou o acordo como um próximo passo claro. “On the last two Friday nights” → “Would you be able to”. Linguagem: “Would you be able to turn the speakers down after ten thirty or move them away from our shared wall?” A pergunta faz um pedido ou sugestão específico; não garante a concordância do leitor. Outras palavras e estruturas podem atender à proposta. Preserve os fatos fornecidos. Esta é uma autoavaliação, não uma nota automática de linguagem.