B1

A festival volunteer briefing

About this lesson

A festival volunteer briefing · B1. Keep the requested person, time, place or amount attached to the correct event.

Listen to the original English recording, answer the questions, then open the transcript to check the evidence. These related questions use the same recording; the level is an editorial guide, not a certified result.

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A festival volunteer briefing — context illustration
ListeningB1

Helping visitors at the arts festival

Listen to the original English recording, answer the questions, then open the transcript to check the evidence. These related questions use the same recording; the level is an editorial guide, not a certified result.

A little clarity first

Stated details · Reasons · Conditions and permissions

Keep the requested person, time, place or amount attached to the correct event. Use the reason actually given; a plausible reason from outside the text is not enough. Keep the stated condition or permission; a rule does not prove that an event happened.

The doors open at eight. The class starts at nine.

Conditions and permissions · Viewpoint and evaluation

Keep the stated condition or permission; a rule does not prove that an event happened. Look for evaluations and reservations; do not turn a positive fact into unconditional approval.

If the front door is locked, use the side entrance.

Learning material
A festival volunteer briefing — context illustration
ListeningB1

Helping visitors at the arts festival

Listen to the original English recording, answer the questions, then open the transcript to check the evidence. These related questions use the same recording; the level is an editorial guide, not a certified result.

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Questions
01 / 10D01Save it to find it in My collection.

Helping visitors at the arts festival

What item must volunteers return after their shift?

Your answer
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Your learning route

01
Step 1 · Warm-up

Warm-up

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02
Step 2 · Build the skill

Stated details

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Keep the requested person, time, place or amount attached to the correct event.

The doors open at eight. The class starts at nine.
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Step 3 · Build the skill

Stated details · Reasons · Conditions and permissions

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Keep the requested person, time, place or amount attached to the correct event. Use the reason actually given; a plausible reason from outside the text is not enough. Keep the stated condition or permission; a rule does not prove that an event happened.

The doors open at eight. The class starts at nine.
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Step 4 · Build the skill

Conditions and permissions · Viewpoint and evaluation

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Keep the stated condition or permission; a rule does not prove that an event happened. Look for evaluations and reservations; do not turn a positive fact into unconditional approval.

If the front door is locked, use the side entrance.
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Step 5 · Related practice

Related practice

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Step 6 · Text challenge

Text challenge

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Practice notes in this unit

Make mistakes useful.

Keep your first attempt, check the evidence and try another question. A follow-up on the same material does not prove transfer to a new text.

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Lesson map

A festival volunteer briefing

B1
A festival volunteer briefing

Lesson points

01

Stated details · Reasons · Conditions and permissions

Keep the requested person, time, place or amount attached to the correct event. Use the reason actually given; a plausible reason from outside the text is not enough. Keep the stated condition or permission; a rule does not prove that an event happened.

The doors open at eight. The class starts at nine.
02

Conditions and permissions · Viewpoint and evaluation

Keep the stated condition or permission; a rule does not prove that an event happened. Look for evaluations and reservations; do not turn a positive fact into unconditional approval.

If the front door is locked, use the side entrance.

Questions & answers

Opening an answer records help for that question.

D01 · Warm-up

Helping visitors at the arts festival

What item must volunteers return after their shift?

  1. The shoes lent out at the information tent.
  2. The printed programme issued for each volunteer to keep.
  3. Their own waterproof jacket.
  4. The bright waistcoat.
Answer & explanation
The bright waistcoat.

Answer: “The bright waistcoat.”. Evidence: “We will provide a bright waistcoat so visitors can recognise you. Please return it at the end of your shift”. Check “The shoes lent out at the information tent.”: The text does not give this detail. Do not add it. Evidence: “Wear comfortable shoes”. Check “The printed programme issued for each volunteer to keep.”: The text does not give this detail. Do not add it. Evidence: “Each entrance will have a printed programme.”.

D02 · Warm-up

Helping visitors at the arts festival

What is the volunteer team’s main job now?

  1. Writing the performance programme.
  2. Helping visitors find their way around the site.
  3. Building the outdoor stage.
  4. Preparing the volunteers’ lunch.
Answer & explanation
Helping visitors find their way around the site.

Answer: “Helping visitors find their way around the site.”. Evidence: “The professional crew will now do that work, while our volunteer team helps visitors find their way around the site.”. Check “Preparing the volunteers’ lunch.”: This gives the action or role to the wrong person or group. Check “Building the outdoor stage.”: This was the earlier plan, not the final one. Evidence: “I know most of you expected to help set up the outdoor stage.”.

D03 · Warm-up

Helping visitors at the arts festival

What should volunteers do when uncertain about an accessible route?

  1. Choose the route that other visitors seem to be using.
  2. Refer the visitor to the information tent instead of guessing.
  3. Ask another visitor to estimate the accessible route.
  4. Recommend the shortest route even if it includes stairs.
Answer & explanation
Refer the visitor to the information tent instead of guessing.

Answer: “Refer the visitor to the information tent instead of guessing.”. Evidence: “If a visitor asks something you cannot answer, send them to the information tent. Do not guess, especially about accessible routes.”. Check “Recommend the shortest route even if it includes stairs.”: This says the opposite of the relevant detail. Evidence: “A wrong direction can be more than a small inconvenience for someone who cannot use stairs.”. Check “Choose the route that other visitors seem to be using.”: The text does not give this detail. Do not add it.

P01 · Build the skill

Helping visitors at the arts festival

When should volunteers report to the information tent?

  1. At ten, when the public gates open.
  2. At ten.
  3. At nine forty-five.
  4. At eight forty-five.
Answer & explanation
At eight forty-five.

Answer: “At eight forty-five.”. Evidence: “Please report to the information tent at eight forty-five.”. Check “At ten.”: This mixes up the time of this event with another time. Evidence: “The public gates open at ten”. Check “At nine forty-five.”: This is not the time asked for.

P02 · Build the skill

Helping visitors at the arts festival

Why have the planned shifts been shortened?

  1. The new waistcoats can only be worn for three hours.
  2. Three-hour shifts allow everyone to see the final performance.
  3. There are fewer visitors than during last year’s festival.
  4. Standing for four hours was tiring last year.
Answer & explanation
Standing for four hours was tiring last year.

Answer: “Standing for four hours was tiring last year.”. Evidence: “We have changed that to three shifts of about three hours because standing in one place for four hours was tiring for last year’s volunteers.”. Check “Three-hour shifts allow everyone to see the final performance.”: The text does not give this detail. Do not add it. Check “The new waistcoats can only be worn for three hours.”: The text does not give this detail. Do not add it.

P03 · Build the skill

Helping visitors at the arts festival

Which approach does the organiser value most?

  1. Giving calm, reliable help.
  2. Providing answers from memory without consulting the programme.
  3. Moving visitors through the site as quickly as possible.
  4. Giving prompt answers even if directions have not been checked.
Answer & explanation
Giving calm, reliable help.

Answer: “Giving calm, reliable help.”. Evidence: “A calm welcome and a reliable answer are more useful than trying to do everything at once.”. Check “Providing answers from memory without consulting the programme.”: This is not required; the text asks for something else. Evidence: “You do not need to know every performance time by memory.”. Check “Giving prompt answers even if directions have not been checked.”: This says the opposite of the relevant detail. Evidence: “Do not guess, especially about accessible routes.”.

R01 · Related practice

Helping visitors at the arts festival

Why did the organisers choose this visitor-helping role?

  1. The professional stage crew was unavailable this year.
  2. Visitors said the performances were hard to find in the programme.
  3. Last year’s visitors found the signs confusing.
  4. Volunteers asked to spend less time speaking with visitors.
Answer & explanation
Last year’s visitors found the signs confusing.

Answer: “Last year’s visitors found the signs confusing.”. Evidence: “Several people said last year that the performances were excellent but the signs were confusing, so this is an important job.”. Check “Visitors said the performances were hard to find in the programme.”: This gives a different detail from the one asked for. Evidence: “the performances were excellent but the signs were confusing”. Check “The professional stage crew was unavailable this year.”: This says the opposite of the relevant detail. Evidence: “The professional crew will now do that work”.

R02 · Related practice

Helping visitors at the arts festival

How will volunteers receive their individual working times?

  1. In the printed programme at each entrance.
  2. By email that afternoon.
  3. In an email after Saturday’s gates open.
  4. At the route walk on Saturday morning.
Answer & explanation
By email that afternoon.

Answer: “By email that afternoon.”. Evidence: “You will receive your individual times by email this afternoon.”. Check “In an email after Saturday’s gates open.”: This mixes up the time of this event with another time. Check “In the printed programme at each entrance.”: This is not the item named for this action. Evidence: “Each entrance will have a printed programme.”.

X01 · Text challenge

Helping visitors at the arts festival

What should a volunteer do if the assigned times are unsuitable?

  1. Swap with another volunteer and tell the organiser afterwards.
  2. Contact the organiser that day.
  3. Keep the assigned shift but shorten it without contacting anyone.
  4. Choose a different entrance and report there on Saturday.
Answer & explanation
Contact the organiser that day.

Answer: “Contact the organiser that day.”. Evidence: “If those times do not work for you, contact me today rather than swapping with someone without telling us.”. Check “Choose a different entrance and report there on Saturday.”: This changes or leaves out a condition in the text. Check “Swap with another volunteer and tell the organiser afterwards.”: This changes the order of the actions.

X02 · Text challenge

Helping visitors at the arts festival

Who receives the provided lunch?

  1. Volunteers and the friends who come with them.
  2. The volunteers only before their first shift begins.
  3. All friends attending the festival.
  4. The volunteers between their shifts.
Answer & explanation
The volunteers between their shifts.

Answer: “The volunteers between their shifts.”. Evidence: “Lunch is provided for volunteers between shifts. Friends who come to watch the festival must buy their own food.”. Check “Volunteers and the friends who come with them.”: This makes the statement wider or stronger than the text allows. Check “All friends attending the festival.”: This says the opposite of the relevant detail. Evidence: “Friends who come to watch the festival must buy their own food.”.