Find the exact detail
Check who does what, and distinguish the requested detail from other facts.
The shop opens at nine. The lesson starts at ten.
A2
Changing a repair booking
About this lesson
Changing a repair booking · A2. Check who does what, and distinguish the requested detail from other facts.
Read or listen for details, reasons and purpose. Use evidence from this material.
8 items
Save it to find it in My collection.
ListeningA2
Changing a repair booking
Read or listen for details, reasons and purpose. Use evidence from this material.
A little clarity first
Understand purpose and reason
Choose the main practical purpose, not just a detail mentioned along the way.
I am calling because I need to change the date.
Connect the information
Combine the relevant facts. This conclusion follows from the material, not from general knowledge.
One ticket costs three pounds, so two tickets cost six pounds.
Learning material
ListeningA2
Changing a repair booking
Read or listen for details, reasons and purpose. Use evidence from this material.
01 / 8D01Save it to find it in My collection.
Changing a repair booking
Why is the customer calling?
Your learning route
01
Step 1 · Warm-up
0/2Warm-up
02
Step 2 · Build the skill
0/4Find the exact detail
Check who does what, and distinguish the requested detail from other facts.
The shop opens at nine. The lesson starts at ten.03
Step 3 · Build the skill
0/1Connect the information
Combine the relevant facts. This conclusion follows from the material, not from general knowledge.
One ticket costs three pounds, so two tickets cost six pounds.04
Step 4 · Related practice
0/1Related practice
Practice notes in this unit
0Make mistakes useful.
Keep your first attempt, check the evidence and try another question. A follow-up on the same material does not prove transfer to a new text.
No practice notes yet. Try a short warm-up.
Lesson map
A2Changing a repair booking
Lesson points
Find the exact detail
Check who does what, and distinguish the requested detail from other facts.
The shop opens at nine. The lesson starts at ten.Understand purpose and reason
Choose the main practical purpose, not just a detail mentioned along the way.
I am calling because I need to change the date.Connect the information
Combine the relevant facts. This conclusion follows from the material, not from general knowledge.
One ticket costs three pounds, so two tickets cost six pounds.Questions & answers
Opening an answer records help for that question.
Changing a repair booking
Why is the customer calling?
- To cancel a bicycle purchase.
- To ask for a job at the shop.
- To report a missing mobile phone.
- To change an existing repair booking.
Answer & explanation
To change an existing repair booking.
Evidence: “I have a booking to bring my bike in on Wednesday at ten, but I need to change it.” Supported answer: “To change an existing repair booking.”. Choose the main practical purpose, not just a detail mentioned along the way.
Changing a repair booking
Why can the customer not come at the original time?
- The repair shop is closed.
- They have a class after lunch.
- Their mobile phone is broken.
- They have been asked to work.
Answer & explanation
They have been asked to work.
Evidence: “My manager has asked me to work that morning.” Supported answer: “They have been asked to work.”. Use the reason actually given; do not invent a different explanation.
Changing a repair booking
When will the customer bring the bike?
- Thursday at two.
- Friday at three.
- Thursday at eleven.
- Wednesday at ten.
Answer & explanation
Thursday at two.
Evidence: “We have two o’clock on Thursday.” · “Yes, that’s fine.” Supported answer: “Thursday at two.”. Use the final agreed arrangement, not the original booking or an offer that was rejected.
Changing a repair booking
Which two parts need checking?
- The front light and the back brake.
- The front wheel and the seat.
- The back light and the front brake.
- The chain and both tyres.
Answer & explanation
The front light and the back brake.
Evidence: “The front light isn’t working, and the back brake makes a strange noise.” Supported answer: “The front light and the back brake.”. Check who does what, and distinguish the requested detail from other facts.
Changing a repair booking
What does the staff member say about twenty-eight pounds?
- It is the usual approximate charge for the two small jobs.
- It is the price of a replacement bicycle.
- It is the fixed price of any possible repair.
- It is a deposit required immediately.
Answer & explanation
It is the usual approximate charge for the two small jobs.
Evidence: “The usual charge for those two small jobs is about twenty-eight pounds.” Supported answer: “It is the usual approximate charge for the two small jobs.”. Check who does what, and distinguish the requested detail from other facts.
Changing a repair booking
What will happen if a bigger problem is found?
- The shop will call before doing extra work.
- The shop will cancel the booking automatically.
- The customer must buy another bike.
- The shop will do all the work without asking.
Answer & explanation
The shop will call before doing extra work.
Evidence: “If we find a bigger problem, we’ll call before doing extra work.” Supported answer: “The shop will call before doing extra work.”. Check who does what, and distinguish the requested detail from other facts.
Changing a repair booking
When must the customer pay?
- Before bringing the bike on Thursday.
- Only at the end of the month.
- When collecting the bike.
- When making this phone call.
Answer & explanation
When collecting the bike.
Evidence: “you pay when you collect it” Supported answer: “When collecting the bike.”. Check who does what, and distinguish the requested detail from other facts.
Changing a repair booking
Which note correctly records the final arrangement?
- Bring bike Wednesday morning; collect Thursday; ask for an email.
- Bring bike Thursday morning; pay in advance; collect the same day.
- Bring bike Friday afternoon; collect Monday; wait for a letter.
- Bring bike Thursday afternoon; expect it Friday; ask for a mobile call.
Answer & explanation
Bring bike Thursday afternoon; expect it Friday; ask for a mobile call.
Evidence: “We have two o’clock on Thursday.” · “It should be ready by three on Friday.” · “Please call my mobile when it’s ready.” Supported answer: “Bring bike Thursday afternoon; expect it Friday; ask for a mobile call.”. Combine the relevant facts. This conclusion follows from the material, not from general knowledge.